How much do you charge for delivery?
Quick delivery is free within the UAE for all orders over AED 200 excluding VAT. Orders under AED 200 will be charged AED 15 for delivery within the UAE
What countries do you offer delivery to?
For now we deliver only within United Arab Emirates.
Out of delivery area
Delivery might be possible to these locations please contact customer service at email@example.com however it may require extra transit time and charge
Jebel Ali Free Zone
Halat Al Bahrani
Yes. The self pick up is available in Ras Al Khor industrial area, Dubai. Work timing is 8:30 to 6 pm, Saturday to Thursday except of public holidays. Please request exact location sending a message via WhatsApp or e-mail. The payment options are via Visa, Mastercard, Apple Pay, Mercury, Union Pay, American Express or cash.
How long does delivery take?
We deliver within 1-3 working days within UAE. This excludes Fridays and National Holidays. Orders placed after 12 pm will be shipped on the next working day.
How do I know if my order has been shipped?
You will receive a notification email once your order has been shipped. Our delivery team will contact you prior to delivery to confirm your presence at the given location.
Which payment options do you accept?
Payment can be done in advance online or cash on delivery. We accept credit and debit cards via our secure website. Alternatively, if you’re inside the UAE, you can pay with cash on delivery. You can shop with confidence, knowing that transactions are protected by the highest level of security.
Can I cancel an order online?
It is not possible to cancel an online order without contacting one of our service representatives.. Please contact us via e-mail firstname.lastname@example.org phone or WhatsApp provided on the website as soon as possible if you wish to cancel or amend your order, we are always happy to help.