Any Questions you have? Learn more about our company, payments, orders, returns, delivery and many more by reading to our frequently asked questions.
WHERE ARE YOU LOCATED?
The UKR Trading FZ-LLC is headquartered in Dubai, UAE.
HOW CAN I CONTACT CUSTOMER SERVICE?
We would love to hear from you. Whether it's feedback or you have questions that we haven't answered, we're happy to assist you through any of the below communication channels. Live chat: You can live chat with our customer happiness team via the chat widget on our website from 9:00am to 11:00 pm Monday through Saturday. Whatsapp: You can whatsapp us on +971 56 180 0166. Email: You can email us at email@example.com and expect a response within 1 business day.
HOW CAN I USE A PROMO CODE?
Once you have added all the items to your cart, proceed to checkout. You will then have the option to add your promo code to your order. For every order only one promo code can be used. If you are having trouble applying your promo code, please contact our customer happiness team at firstname.lastname@example.org.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
We offer standard (up to 3 business days) delivery across UAE. If your order is above AED 100.00 you get FREE standard shipping! We deliver within 1-3 working days within UAE. This excludes Fridays and National Holidays. Orders placed after 12 pm will be shipped on the next working day.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Standard Delivery Orders placed before 4:00 PM UAE time will be processed the same day. Once your order is dispatched, it may take up to 1-3 business days to be delivered For more information, view our Delivery & Payments page.
HOW CAN I TRACK MY ORDER?
Once your order is dispatched, you will receive shipping confirmation, which will include tracking details for your order.
DO YOU SHIP INTERNATIONALLY?
We can ship internationally on request, please email us on email@example.com for a quote.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept VISA ,MASTERCARD, AMERICAN EXPRESS payments online.We also accept COD (Cash on Delivery)
IS BUYING ONLINE SAFE?
We have a secure checkout so the card details are transmitted through a secure server. Card information is not held by UKR Trading FZ-LLC after the order has been processed.
HOW DO I RETURN AN ITEM?
All fully priced items can be exchanged or refunded within 14 days of purchase. We do not offer refunds on sale items. Please visit the Returns page for details on how to return an item.
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEM(S)?
The return/ exchange fee is 15 Aed, equal to the delivery charge.
HOW ARE YOU ENSURING PRODUCTS BEING DELIVERED TO MY HOME ARE SAFE?
Our delivery partners follow all safety and hygiene regulations. All delivery vehicles and boxes are sanitized daily. All drivers are temperature checked at the start of their shift. They are required to wear gloves, masks, and sanitize their hands before and after each delivery. Drivers also maintain a safe distance and offer contactless delivery.
CAN I CANCEL AN ORDER ONLINE?
It is not possible to cancel an online order without contacting one of our service representatives.. Please contact us via e-mail firstname.lastname@example.org phone or WhatsApp provided on the website as soon as possible if you wish to cancel or amend your order, we are always happy to help.